Operations Manager

Operations Manager (Assistant Captain) – Moxy York

This position is based on a full time contract.

Gross salary – £competitive

We’re looking for someone who doesn’t just manage from behind a screen. This is a hands-on leadership role where you’ll live and breathe the MOXY vibe – rolling up your sleeves, jumping on the floor with your team, and setting the pace from the front. Whether it’s handling a guest complaint, working the bar, or clearing a table during a busy breakfast, you’re the one leading by example. If you’re the kind of person who thrives in the buzz of the lobby, not the silence of the back office – we want to meet you.

Main Tasks and responsibilities

• Supports the General Manager in all aspects of the management of the hotel
• Customer service, guest relations and creating positive guest experiences
• Recruits and develops a team that delivers excellent service the Moxy way
• Ensure a profitable hotel operation in line with company goals
• Manage the team effectively and enforce company policies
• Actively involved in the day to day tasks of the team
• Strong Food & Beverage background – you know the ins and outs of running an F&B operation.
• Managing Food & Beverage outlets the Moxy way
• Manage hotel room inventory and checking guests in/out the Moxy way
• Follow all food safety, licensing and health and safety policies to work safely
• Promote and support the Moxy brand and the Marriott Bonvoy loyalty program

We’re looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Must have minimum 2 years hotel management experience
• Must have minimum 2 years team management
• Must have property management system (preferably Opera) experience
• Knowledge of Point of Sale system (preferably Micros)
• Knowledge of Food Safety & Licensing laws
• Knowledge of maintaining brand standards
• Event management, marketing or social media experience
• Personal experience of travel and travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*