Operations Manager

Are you a dynamic and results-oriented Hotel Operations Manager?

We are seeking a passionate Operations Manager to join our team at the AC Hotel by Marriott Inverness. This is an exciting opportunity to lead and inspire our team while delivering exceptional guest experiences.

As Operations Manager, you will oversee the day-to-day operations of the hotel, ensuring seamless execution of the AC Hotels by Marriott brand standards. You will play a crucial role in maximising financial performance, driving guest satisfaction, and fostering a high-performing team culture.

Key Responsibilities:

• Operational Excellence: Lead and optimise all hotel operations, including Rooms Division and Food & Beverage, to deliver exceptional guest experiences while maximising financial performance.

• Team Development: Build, develop, and motivate a high-performing team, creating a culture of service excellence and employee engagement.

• Financial Performance: Drive revenue growth, manage budgets, and control costs to achieve optimal financial results.

• Guest Satisfaction: Ensure guest satisfaction by delivering exceptional service and resolving guest issues promptly.

• Quality Assurance: Maintain the highest standards of quality and cleanliness throughout the hotel.

• Brand Compliance: Adhere to Marriott brand standards and local regulations.

About You:

• Proven leadership experience in a similar role within the hospitality industry.
• Strong financial acumen and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate teams.
• Passion for delivering exceptional guest experiences.
• Strong understanding of hotel operations and systems (OPERA Micros preferred).

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment will be part of the recruitment process*

*****

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

AC Hotels by Marriott® includes over 155 design-led hotels in more than 27 countries and territories. At AC Hotels, every moment has been designed, refined, crafted, and considered to create a comfortable, elevated, and unobtrusive experience that lets guests maximize their travels. The brand focuses on details and experiences that genuinely matter to provide a seamless, intuitive experience that lets travelers live life by design, not by default. The hotels feature purposefully designed signature spaces, most notably the AC Lounge®, which invite locals and travelers alike to collaborate in style during the day or enjoy handcrafted cocktails and tapas at night and the AC Kitchen, offering guests a European-inspired breakfast. The sophisticated AC Guest Rooms and public spaces feature sleek furnishings, curated artwork, and intuitive technology to inspire and connect guests. AC Hotels overthinks the guest’s stay, so they never have to, creating The Perfectly Precise Hotel™ experience. For more information, visit http://www.ac-hotels.com and follow along on Facebook, Twitter, and Instagram. AC Hotels is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.