Guest Experience Supervisor
Guest experience Supervisor
Reporting to the Hotel Manager, the Guest Experience Supervisor will oversee the running of key functions in the hotel.
Main tasks and responsibilities
- You are a real ambassador for the hotel and you support various departments (Front Office, F&B) during busy moments;
- You work proactively and try to handle various matters as well as possible. Among other things, you will be dealing with complaint handling or solving various problems.
- Quality control of the rooms.
- Responding to online guest feedback;
- Analyse guest feedback, determine points for improvement and implement accordingly;
- Guaranteeing safety through security rounds through the hotel;
- Representing the management team in their absence;
Our ideal candidate
- Enthusiastic
- Service minded and your focused on the guest experience.
- Has an eye for details
- Is a team player
- Is creative in handling and resolving our guest feedback
- Has great energy and you are a people person
- Is flexible and positive
- Has experience working in operational departments within a hotel before (ideally some FO or F&B experience)
- Is good with technology
- Is not bothered by a little bit of stress and pressure
Benefits for you
- Attractive position in the heart of Brussels
- Attractive salary based on experience
- 100% reimbursement for public transport
- Hospitalisation insurance by KBC
- Personal and family discounts in our hotels, worldwide in all 9000+ Marriott hotels.
About Hotel Co 51
Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.
About Courtyard by Marriott
Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travellers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,000 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.