Cluster Sales Manager

The Cluster Sales Manager is accountable for proactively soliciting and handling sales opportunities, for three hotels in Glasgow.

Courtyard Glasgow SEC, Moxy Glasgow SEC and Moxy Glasgow Merchant City, plus our other Scottish hotels and managing accounts for the wider UK and Europe.

Your key focus will be on the Corporate Transient and Group segments including corporate and leisure for each hotel by contracting local and national companies as well as ensuring inclusion in relevant global travel programmes.

Selling the Meetings and Events Space at the Courtyard Glasgow SEC will also be a key focus.

You will work closely with the Marriott Global Sales Team, Glasgow Conference and Events contacts, as well as Hotel Co 51 Sales colleagues to target global and local accounts in the Transient, Group, Leisure and Wholesale Markets.

You will assist in leading all day-to-day activities related to driving demand with a focus on building long-term, value-based customer relationships that enable achievement of hotel revenue objectives.

We will be looking for someone who has proven experience in similar roles and ideally worked within a branded hotel structure.

You will need to have a strong commercial outlook on sales and revenue and be very goal orientated.

The ability to be a self-starter will be critical to the success of this role.

The role will involve travel between hotels, across Scotland/UK as well as Continental Europe to meet with clients in a formal virtual basis, in person and at events.

You are reporting to the Senior Regional Sales Manager UK North.

KEY RESPONSIBILITIES

1. Build successful relationships that generate revenue opportunities

• Build and strengthen relationships with existing and new customers.
• Provide travel accommodation solutions for customers.
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicated.
• Have network of meetings contacts to bring across to the Courtyard Glasgow SEC.
• Manage and develop relationships with key internal and external stakeholders.
• Focus on identifying new customers and turning them into Moxy and Courtyard brand fans.

2. Manage Sales activities

• Participate in sales calls to acquire new and manage existing accounts and/or close on business.
• Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• For each property and region, produce a Commercial Plan that accurately interprets the objectives of the business and maps out the actions and strategies required within the marketplace to support the positioning of the hotels.
• Support hotels and in particular their Captains and General Manager in forecasting as required.

3. Use knowledge of market trends and target customer information to maximise revenue

• Identify new business to achieve personal and location revenue goals.
• Continuously research competitor properties to obtain market and rate intelligence and an understanding of business trends, the competition, and their key accounts. Utilise this intelligence to develop strategic plans, ensure the hotels remain competitive in the marketplace and to identify potential business to target.
• Serve the customer by understanding their business, business issues and concerns, to offer better business solution.
• Shows strong analytical skills and strategic vision in establishing appropriate sales deployment

4. Provide exceptional customer service

• Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service our customers to grow share of the account.
• Interact with guests to obtain feedback on product quality and service levels.
• A desire to innovate and create. Our guests come to experience a life less ordinary.
• Promote awareness of brand image internally and externally. Use sales techniques that maximise revenue while maintaining existing guest loyalty to Marriott.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.

QUALIFICATIONS

The ideal candidate

• Has over 2 years pro-active sales experience in the Hospitality Industry
• Sales experience within the UK and specifically the Glasgow market
• Strong network within Scotland
• Preferably experience in Travel trade
• Area or multi-property) Sales Management within the Hotel / Serviced Apartment or Hospitality sector
• Exceptional working knowledge of Microsoft Office applications
• Outstanding presentation skills
• Strong influencing, leadership and negotiation skills
• Has worked in companies that were an integrated part of international organisations
• Experience working within the Marriott Sales structure
• Is an UK Citizen
• Is educated to Honours degree Level or has diploma in hospitality
• Language Skills: excellent written and spoken English
• Is a team player with an entrepreneurial spirit
• Has affinity with Moxy or lifestyle concept and next generation travellers

*****

About Hotel Co 51

Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About Moxy® Hotels

Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

About Courtyard by Marriott

Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travelers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.

About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.