Front of House Agent (Crew Member)

*** German version see below ***

As a Front of House Agent  at Hotel Co 51, you are responsible for helping guests and creating positive experiences for them during their stay. During your shift, you have multiple roles – from Front Desk Attendant to Bartender and Chef – and you perform a number of different tasks.

If you work at the front desk, you help guests check in and out at the reception. You also promote and support the Moxy brand and the Marriott Bonvoy loyalty program to guests, and manage the hotel room inventories, bills and payments according to the regulations. Furthermore, you perform tasks at the bar or the Back of House. For example, you prepare various meals and beverages for the guests and serve them in a hospitable way. In addition, you clean, tidy, restock, take deliveries and organize the Back Of House areas: parts of, for example, the restaurant that guests will not interact with or see during their dining experience.

To work safely, you always follow all food safety, licensing, health and safety policies, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality. By doing this, you ensure that the hotel is well maintained and a welcoming place for guests.

During the shift, you usually work with three to five other Front of House Agents and your supervisor, the Front Office Supervisor/Shiftleader.

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.

What is required?

• Experience in hospitality is a plus
• Good knowledge of customer relations
• Willing to perform various hospitality related tasks
• Good command of the German and English language
• Venturous, humble, helpful and approachable

Growth

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunities in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

What will you get?

• Attractive salary above MTV
• Christmas allowance, holiday allowance as per MTV
• 25 to 30 days of vacation (increases with length of service)
• 39-hour working hours per week
• Access to Marriott’s Digital Learning Zone and in-house training opportunities
• Pension Plan (company pension plan)
• Access to our Moxy Gyms
• Access to different Rewards Programs by HotelCo51 & Marriott (eg Star of the quarter)
• Individual development plan with promotion and career path growth opportunities in the hotel and within the hotel group and cross-national experience opportunities through transfers
• Discovery night prior to your start in one of the properties
• Access to Marriott Employee Rates and Marriott Friends & Family rates in Marriott hotels across the world
• Access to corporate benefits discounts
• F&B discounts in the hotels

*** German version ***

As a front of house employee at Hotel Co 51, you are responsible for helping guests and making their stay a positive one. During your shift, you will have several roles – from receptionist to bartender to food prep – and take on a range of different tasks.

When you work at the front desk, you will assist guests with check-in and check-out at the front desk. You will also promote the Moxy brand and the Marriott Bonvoy loyalty program to guests and manage hotel room inventory, bills and payments in accordance with regulations. You will also perform tasks at the bar or in the back of house. For example, you will prepare various food and beverages for guests and serve them in a hospitable manner. You will keep the hotel clean, replenish supplies, receive deliveries and organize the back-of-house areas, i.e. the parts of the restaurant that guests do not come into contact with or see during their meal.

You always follow all food safety, licensing and health and safety guidelines, as well as the instructions and controls you must follow and carry out for certain activities. You are also always responsible for customer service and guest satisfaction. In this way, you ensure that the hotel is well maintained and welcomes guests.

During your shift, you will typically work with three to five (depending on the size of the hotel) other front of house employees and your supervisor, the Front Office Supervisor/Shift Leader.

For this position it is mandatory that you have a valid visa for full-time employment in Germany: we do not sponsor a visa for this position.

Qualifications:

• Experience in the hotel industry is an advantage
• Good knowledge of customer service
• Good knowledge of German and English
• Determined, modest, helpful and courteous

career development

At Hotel Co 51 you have the opportunity to participate in internal training programs. There are also advancement and career opportunities in the hotel and within the hotel group, as well as opportunities to work across Europe

What do you get from us?

• Attractive salary via MTV
• Christmas bonus, holiday bonus according to MTV
• 25 to 30 days of vacation (with increasing length of service)
• 39-hour working week
• Access to Marriott’s online training platform and on-site training
• company pension scheme
• use of our Moxy fitness studios
• Various bonus programs from HotelCo51 & Marriott (e.g. Star of the Quarter)
• Promotion and career opportunities in the hotel, as well as within the entire company including Europe-wide deployment opportunities
• Bonus program: Star of the Quarter- Hotel Co 51 Bonus program with rewards
• 1 free stay in one of our hotels before you start work
• Marriott employee rates and discounted Marriott rates for family & friends in all Marriott hotels worldwide
• Employee discounts at numerous Marriott partners
• Reduced employee prices on food and drinks in the hotels
• F&B discounts in the hotels

MOXY Hotels Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

About Hotel Co 51Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, AC Hotels by Marriott and Element by Westin. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com. 

About Marriott InternationalMarriottInternational, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,000 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.