At Hotel Co 51, we believe excellence is a habit, and that small improvements can lead to remarkable results. We therefore couldn’t be prouder that Moxy York were recently recognised with the Marriott Bonvoy Loyalty Excellence Award at Marriott’s EMEA Owners & Partners Conference in Venice.
As the world’s largest hotel loyalty programme, Bonvoy enhances travel for millions of members worldwide by rewarding their stays and providing access to unforgettable experiences.
Out of more than 1,300 Marriott properties and 29 brands across EMEA, Moxy York achieved the largest regional increase in loyalty recognition, boosting their performance by an extraordinary 192%.
However, this award represents much more than a number – it’s a reflection of the team’s unwavering commitment to putting people first and creating memorable stays. From contacting every elite member before arrival and welcome gifts to following up on guests’ Bonvoy experiences at check out, the award is testament to the teams’ dedication to going above and beyond.
This accolade also shows how – as a company – our collective passion for delivering hospitality with purpose creates meaningful emotional connections that inspire genuine loyalty, from the smallest gestures to the biggest guest moments.
Commending the team’s achievements, Andrew Kennedy, Senior Director, Owner & Partner Relations EMEA for Marriott International, said: “Our Marriott Bonvoy community is the heartbeat of loyalty. This award celebrates the hotel that has gone above and beyond in driving loyalty. In 2024, this team delivered an outstanding 192% achievement to goal and reached nearly a 30% success rate.
“Loyalty isn’t built in a day, it’s earned stay by stay, moment by moment, and these results set the standard for all of us. Congratulations to Moxy York and Hotel Co 51”