Front Office Manager – Element by Westin Wrocław

Energetic multitasker who leads from the front to maintains a smooth front office operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Element brand to life creating relaxed environment that makes guests feel at home.

Main Tasks and responsibilities:

• Supervising and coordinating the work hotel Front Office Department
• Maintaining good relations with hotel guests along with responding to their needs and opinions / monitoring guests satisfaction
• Implementation and maintenance of hotel chain and brand standards
• Cooperation with all hotel departments and within the structure of the company and hotel chain, including:
  • verification of the correctness of individual reservations and rooms allocations
  • system support for group booking
  • making daily and monthly settlements / verifying the compliance of transactions
  • recruitment, motivation, training, graphics, working time settlement
  • assisting in forecasting revenues and costs and monitoring them
  • verification of the correct operation of front office systems, tools and equipment / reporting faults
  • implementation of hotel chain projects as part of tasks assigned to Front Office & Reservation Departments
  • participation in hotel events organized for the guests
  • supporting FB sales and duties
  • creation and implementation of hotel procedures
• Participation in rotational managerial duties
• Performing tasks delegated by Hotel General Manager
• Cooperation with hotel business partners as well as contractors and service providers
• Supports the General Manager in all aspects of the management of the hotel

We’re looking for someone with Element, which is all of these things:

• Good organization of own work, ability to hierarchize tasks to be performed, dynamic in action
• Representing an empathetic and open attitude to people, being visible
• Ability to find solutions in response to everyday hotel challenges
• Broad interest in the hotel industry, focus on development and willingness to expand knowledge
• Have high energy and a fearless do-it-yourself attitude
• Very good knowledge of spoken and written English (other foreign languages will be an advantage)

Useful Experience:

• Must have minimum 2 years management experience in hotel industry and/or within Front Office department, including manager or supervisor position
• Knowledge of hotel systems, including mainly Opera PMS (knowledge of Marriott chain systems and hotel benchmarking systems will be an additional advantage)
• Very good knowledge of spoken and written English (other foreign languages will be an advantage)
• Computer and Office program skills (including efficient use of Excel, Outlook, PowerPoint tools)
• Knowledge of concepts and terms from the hospitality industry and demonstrating basic knowledge of hospitality KPIs
• Good organization of own work, ability to hierarchize tasks to be performed, dynamic in action
• Representing an empathetic and open attitude to people, being visible
• Ability to find solutions in response to everyday hotel challenges
• Broad interest in the hotel industry, focus on development and willingness to expand knowledge
• Education min. bachelor’s degree

BENEFITS FOR YOU!

• Benefit packages: LuxMed, BenefitSport
• Workplace meals
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Pension scheme/PPE
• CRS activities

*a personality assessment can be part of the recruitment process*

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Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About Element by Westin®

With more than 80 hotels across North America, Europe, Middle East & Africa, and Asia Pacific, Element Hotels is designed for today’s healthy, active traveler who wants to maintain the balance of daily routines while on the road. Offering many of the comforts of home, Element caters to those looking to stay both short and long-term. All hotels have an outdoor-inspired, sustainability-focused design philosophy and feature spacious and airy guest rooms with in-room kitchens, spa-inspired bathrooms, and signature Heavenly® Beds. The brand’s signature amenities include a complimentary healthful Rise breakfast and a Relax evening reception. Always prioritizing guest wellness, all hotels are equipped with 24/7 Motion Fitness centers, all-natural saline pools and a Bikes to Borrow program. Further increasing flexibility and convenience for small groups, Element now offers Studio Commons, a one-of-a-kind room concept with private communal space to cook, convene, or relax together. For more information, visit www.elementhotels.com and follow along on Facebook and Instagram. Element is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.